Industry-leading solutions require industry-leading approaches to support. Visiphor has established a reputation for prompt, reliable customer service and high levels of satisfaction. This is a reputation we aim to keep by offering a full range of product and solution-based support packages, in addition to excellent training services through an internal program called Visiphor U, and our VS3 support team.

   Visiphor Support and Sustainment Services

Visiphor’s VS3 services are designed to provide our existing customers and user base with the peace of mind that comes in knowing that the solutions we deliver—whether mission-critical or not—will perform optimally and provide years of trouble-free service. Once engaged, our VS3 team offers professionals who are familiar with your specific solution and educated about your business requirements.

Sophisticated integration solutions and business applications often incorporate a combination of technologies from various vendors—operating systems, database systems, various middleware pieces, networking components, etc., all comprise different components. Over time, a variety of events can lead to performance degradation or interruption of service. As new versions of the underlying third party components are released, they can require retrofitting. In addition, database performance can deteriorate over time due to heavy use, and though they’re not welcome, software bugs can appear long after the system is deployed.

Also, based on Visiphor’s past experience, users of our solutions often uncover new and sometimes minor requirements that would allow them to extract even more value from their applications. In these situations, VS3 can be engaged to implement new changes and functionality in a timely and efficient manner.

VS3 support is available in three different models:

• On Demand
  
• Gold Level
  
• Platinum Level

Please contact us for more information on our support services and options.